Refund policy

Full refund if your plan does not arrive

If your plan is not delivered by email within 48 hours of payment, you can ask for a full refund of that order. Please check your spam folder first, and you can always see the latest status on the order tracking page.

Free revision if the plan does not match your order

If the plan you receive is for the wrong platform, goal, goal size or account, tell us and we will rewrite it at no cost. This covers the plan itself, not the results of the ads you run with it.

Duplicate orders

If you accidentally pay twice for the same plan, we refund the duplicate in full.

What is not covered

• Ad spend. Money you spend on ads is paid to Meta or TikTok, not to us, so we cannot refund it.
• Ad results. Goal numbers are estimates. A plan that was delivered as ordered is not refundable because results differed from the estimate.
• Platform decisions. We cannot refund orders because a platform rejected an ad or restricted an account for reasons outside the plan.

How to ask

Send us a message through the contact page with your order number and choose the refund topic. We process approved refunds within two business days. Your bank may take another 5 to 10 business days to show the money on your statement.